KPI-Driven Digital Transformation With a People-First Twist

Staff Reporter

Palantir.net and Wisconsin DHS on KPI-Driven Drupal Redesign (Webinar)
Source: Serious Results, Surprisingly Fun - A Playbook for KPI-Driven Digital Transformation by Palantir.net (Date not listed)
Value: High – Specific KPI results, clear project scope, and process insight (not explicitly Drupal in tech stack, but project relevance is strong)

In a webinar hosted by Palantir.net, Jill Farley and Roby Fuller detail a KPI-focused redesign of Wisconsin’s aging and disability resource directory. The collaboration modernized over 9,000 listings, delivering a 664% engagement spike and a 25% increase in time on page—while maintaining team morale and alignment.

The team’s playbook emphasized regular KPI reviews, user-centered prioritization, and a culture of shared ownership. The result was a transformation process that stayed data-driven yet deeply human—providing a replicable model for public agencies tackling complex digital updates.

Watch the webinar for full insights.

Reference: Serious Results, Surprisingly Fun - A Playbook for KPI-Driven Digital Transformation, Palantir.net

Webinar

Palantir

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