How amazee.ai Streamlined DB Schenker’s Global Logistics with AI Automation

DB Schenker (DBS), supported by its long-time IT partner Qdos, implemented a three-phase automation strategy using enterprise-secure AI from amazee.ai. The solution began by triaging hundreds of daily emails, using AI to classify, summarize, and route messages instantly—saving hours of manual sorting and increasing response speed. Automated handling of repetitive requests also streamlined document retrieval and routing.

Next, amazee.ai delivered a dynamic business rules engine, allowing DBS staff to define logic in plain English. The AI interpreted these rules, enabling tailored workflows for each client without hard-coded complexity. This brought unprecedented agility to their logistics processes. Finally, reporting was overhauled with an interactive interface that generated on-demand PDF reports using prompts—allowing staff to quickly focus on specific data points like emissions or service delays.

Each solution integrated seamlessly into DBS’s Drupal-based customs platform, allowing employees to focus on strategic tasks rather than repetitive inputs. The end result: more control, less technical debt, and scalable systems that evolve with business needs. As Qdos’s David Hasell put it, the collaboration delivered not just efficiency, but empowerment through usable, real-time AI tools.