AI-Powered Open DXPs: A Service Provider’s Perspective

Staff Reporter

Steven Pepermans, Co-founder and COO of Dropsolid, outlines how “intelligent open digital experiences” can deliver measurable business outcomes by combining AI with open-source architecture. The strategy centers on practical, composable tools such as natural language search, generative content assistants, and AI-driven personalization, integrated via platforms like Drupal, Mautic, and Apache Unomi.

Steven emphasizes rapid, iterative deployment and outcome-based partnerships instead of traditional project models. Case studies from clients like Pidpa and EASA highlight faster go-to-market times and improved data sovereignty. He argues that open DXPs allow organizations to retain control, scale flexibly, and adapt quickly to emerging AI tools, ensuring long-term digital resilience.

Reference: Intelligent Open Digital Experiences: A Service Provider’s Perspective by Steven Pepermans, Dropsolid (27 October 2025)

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